About Us This web site is owned and operated by Inflight World Ltd T/A Textile Town. We have nearly 20yrs experience of serving companies in the Hospitality and Events industries.
We understand that in the events and hospitality industry you don't get a second chance to get it right. Our goal - like yours - it to always get it right first time too.
If you have any suggestions or comments or if you need to contact us, please call us, email us using the link on the store page or use the details below.
Our Contact details:
Unit 3 Kodak House
Abergawr Trading Estate
Phone: 020 7193 2953
Email: sales [at] textiletown [dot] co [dot] uk
Company number: 04363874
Making A Purchase Some products like white table linen are simple in both shade and fitting and can notmally be purchased online without further assistance. Other products may require a fitting sample to check the size (e.g; fitted chair covers) or a swatch card to check the shade (e.g; conference cloth).
You are very welcome to email (recommended) or call us to discuss your requirements and arrange any samples you may need prior to purchase.
We accept all major Credit and Debit Cards including Mastercard and Visa. Sorry - but we do not accept American Express or Diners. If you do not wish to pay online you may your card information via phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Goods are normally despatched via DPD.
Delivery Schedule Many goods are available from stock and are despatched the same day if the order is received by 2PM. (After this call us as we may still be able to help if urgent).
Some goods may need to be made up or finished to meet any specific size or colour or customisation requirements. The lead time in these cases will normally be 3-5 working days but we will contact you shortly after your order is placed to advise you when to expect delivery.
During the checkout process you will have the opportunity to advise us of any deadlines and we will contact you as soon as we process the order if we cannot meet the deadline.
You must inform us within two working days if the goods are lost or damaged in transit. This is so we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that the goods have been received.
Tax Charges For orders made from the UK 20% VAT is added. EU orders from qualifying customers with a valid VAT registration will be processed without VAT in line with standard EU rules. All other orders are VAT free.
Credit Card Security When the order is placed at our website, card payments are handled entirely by our secure payment processing partners. We do not receive nor store your card details.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7193 2953 (International +44 020 7193 2953) or fax us on or write to us at Unit 3 Kodak House Abergawr Trading Estate Brynmenyn Bridgend CF32 9LW United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Most of the items we supply are custom made to order so cannot be returned unless faulty or supplied in error.
You are entitled to cancel your order before production of them has started. Any ready made items ordered can be returned within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 7 days of receipt. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.